Privacy
Privacy policy
Who we are
Qedly is operated by Awesome Geeks Ltd, a company based in the United Kingdom (“Qedly”, “we”, “us”). For any privacy question or request, contact us at hello@getqedly.com.
Two kinds of data we handle
Qedly is a booking platform used by independent service businesses (“workspaces”) to manage their own appointments. Because of that, we sit in two different roles at once:
- Data controllerfor the account data of workspace owners and staff who sign up to use Qedly — your name, email, login details, and how you use the product.
- Data processorfor the booking data a workspace collects about its own customers (name, email, phone, and appointment details) — the workspace is the controller of that data and decides what it’s used for. If you’re a customer of a business that uses Qedly to take bookings, that business is who to contact about your data first; we process it only on their instructions.
What we collect
- Account data:name, email, password (hashed — we never store it in plain text), and sign-in method (email/password or Google).
- Workspace data: business name, address, contact details, services, opening hours, and staff you invite.
- Booking data: customer name, email, appointment time, and service booked, collected on behalf of the workspace taking the booking.
- Payment data:subscription billing is handled by a PCI-compliant payment processor. We never see or store your card details — the payment processor processes and stores them under its own privacy policy. Where a workspace collects a deposit by bank transfer, we store the bank details the workspace provides, encrypted at rest, only to display them to customers paying that deposit.
- Usage data: basic technical logs (IP address, browser, and timestamps) kept for security and abuse prevention.
Why we process it
To provide the booking, scheduling, reminder, and account-management features you sign up for (performance of a contract); to keep the service secure and prevent abuse (legitimate interest); and to meet legal obligations such as billing records. We don’t sell personal data to anyone. We don’t use account, workspace, or booking data for advertising — the only advertising-related processing is described in “Cookies” below, and it’s limited to our own public marketing pages.
Who we share it with
We use a small number of specialist providers to run Qedly, each processing data only on our instructions:
- Payment processing — to handle subscription billing securely.
- Cloud infrastructure and content delivery — to host the application and store files and images securely.
- Transactional email delivery — to send confirmations, reminders, and password resets.
- Meta (Facebook) — limited technical data such as page views from our own public marketing pages, for advertising measurement. See “Cookies” below.
Some of these providers are based outside the UK. Where that’s the case, we rely on their standard contractual clauses or equivalent safeguards recognised under UK data protection law.
How long we keep it
We keep account and booking data for as long as the workspace account is active, plus a reasonable period afterwards for legal, billing, and security-audit purposes. You can request deletion at any time — see “Your rights” below.
Cookies
We use a single essential cookie to keep you signed in (an HttpOnly session cookie that can’t be read by scripts). This cookie is required for the service to work and isn’t used for advertising.
On our own public marketing pages (getqedly.com’s homepage, contact, privacy, and terms pages only — never inside the Qedly dashboard or on a workspace’s public booking page) we ask for your permission via a cookie banner before loading the Meta (Facebook) Pixel. If you accept, it sets a first-party cookie and shares limited technical data (such as page views) with Meta to help us measure and improve our own advertising. We’ve turned off Meta’s Automatic Advanced Matching feature, so this pixel does not collect form data such as your name, email, or phone number. You can change your answer at any time by clearing your browser’s local storage for getqedly.com, which will show the banner again.
Your rights
If you have a Qedly account, you can export a copy of your account data or permanently delete your account yourself at any time. Go to Dashboard, then Profile, then Your data. You also have the right to correct inaccurate data, restrict or object to certain processing, and lodge a complaint with the UK Information Commissioner’s Office (ico.org.uk) if you think we’ve got something wrong. If you’re a customer of a Qedly workspace rather than a Qedly account holder yourself, contact that workspace directly first, since they control that data; we’ll assist them with any request that reaches us instead.
Children
Qedly is a business tool and isn’t directed at or intended for use by children.
Changes to this policy
We’ll update this page if how we handle data changes, and update the date at the top when we do.